FAQ

Frequently Asked Questions – FAQs

WHO IS A PROFESSIONAL ORGANIZER?

A Professional Organizer is someone that helps you to overcome clutter and disorganization to make your life less stressful and your space more efficient and simple.

WHICH AREAS OF A HOME DO YOU SERVICE?

We will tackle anything from your children’s playroom, your wardrobe to your kitchen pantry. Almost all areas of your home and office are covered. You can see a full listing of areas and rooms serviced on the Services page.

HOW DO I GET STARTED WITH ORGANIZING?

Awesome. Simply contact us here and tell us what needs to be addressed, what rooms/areas you’d like organized, and any other details you’d like to include. We will then get back with you to schedule a consultation.

WILL MY SESSIONS BE CONFIDENTIAL?

Of course. All meetings, conversations, and questions are between us, and no one else.

DO I GET A REFUND IF I DON’T LIKE THE ORGANIZING SERVICE?

No. Our goal is to truly help make your life easier. After you’ve paid for your consultation and you’ve been assigned a relationship manager (RM), your RM will ensure you receive the pictorial proposal of the structure and system we’ll design purposely for you. Once you agree to it, we will implement accordingly.

WHAT TAKES PLACE AT THE CONSULTATION?

We come to your location to evaluate and measure the space(s) as-is and formulate a plan of action. Then, we will discuss what problems you have with the space(s), what you would like to see change, and what is currently working for you. And Yesss! We do not forget our face masks and hand sanitizers.

HOW OFTEN SHOULD I CLEAN MY RUG AND WASH MY COUCH?

Ideally, it is recommended that you clean it every 3 months – 6 months. But this is ultimately dependent on how many people come in contact with the rug.

DO YOU DO PICK UP AND DELIVERY?

We do pick-up and delivery for small rugs, only. Otherwise, we will wash and dry your rug or couch in your selected location.

WHAT IF I NEED TO RESCHEDULE AN APPOINTMENT?

We understand life happens so that is totally okay. We only encourage you to tell us at least 24 hours in advance. You may do so by sending an email to contact@spotlessbynd.com.
​Once we get to your appointment and you are unavailable, we may charge you at least 18% cancellation fee.

HOW DO I GET STARTED FOR A RUG OR COUCH CLEANING SERVICE?

Sweet! Simply Contact us here and tell us what you need. We always want to know what size of rugs and couches needs to be cleaned, when you need it properly cleaned and any other details you’d like to include.

WHAT IF SOMETHING GETS DAMAGED OR STOLEN?

Great question. We are extremely careful in handling your belongings as well as very detailed in background checks for our team. We however extend our coverage from our insurance partners to cover cost. This is an additional fee of $5 or N2,500 per booking.